CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: contact@sweethugsbyjess.com
or fill in our contact form:
FAQ
1 - Is it safe to order online?
Yes. When checking out online you can rest assured we are protecting your information with:
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PCI-compliant payment processing
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Secure on-site and in-app checkout with HTTPS/TLS data encryption
3 - Can I track my order ?
Yes, you will receive tracking information once your order ships.
5 - You’ve sent me the wrong items
Please contact us via email or a DM us on our Instagram
7 - I forgot to use my discount code
You may cancel your order and reorder using the discount code
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2 - Can you give me more information about the dolls?
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Our Fabric Dolls are 19” tall.
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Made with hypoallergenic filling and resistant to mites and moths.
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Removable Clothes, underwear, and shoes!
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Machine wash on delicate
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Air dry only(Do NOT machine dry)
4 - Part of my order is missing
For missing items please contact us via email or a DM us on our Instagram
6 - Which methods of payments can I use?
We accept debit/credit card payments from all major brands: Visa, Mastercard, American Express, Discover, and Diners
8 - Has my order been sent yet ?
Orders are shipped between 3-4 days after order.